Trix's Journal

Well yesterday was going OK at work, I was on the phone talking to customers and then next thing I know the girl I work with has been told to remind me to stick to the special 'script' the boss wrote for when we talk to the customers. It's so patronising, it's like:

* Hello it's Katie from xxxx
* Wait
* I recently sent you some information on xxxx did you receive it?
* Wait for response

You know me and my colleague are not some pair of 16 year old school leavers, she's in her mid 40's and has worked in retail all her working life and I am 26 and I've worked in customer focussed environments for eight years, we know what to say and that certain customers you have to treat differently - and that no matter what you are offering some customers just DO NOT want it!

Today she didn't get as us per-say but she was going on and on about how sales were down from what they had predicted they should be and was virtually blaming it on us for not trying enough even though we have been following her instructions to the letter AND what she predicted sales for we don't even have stock of!!!!!

I seriously need to get out of there and I am applying for jobs like CRAZY! Still waiting to hear back from that one from Monday, it's driving me mad not knowing either way!

We have a new sales manager starting Monday so hopefully the focus will go on to him rather than us for a bit and then by then I will have something else.

Anyway on the subject of me being down I must admit I have perked up a lot after I got stuff off my chest with the boyf. And I saw my pregnant mate yesterday and although I couldn't bring myself to talk to her about the baby and felt funny when she mentioned it I didn't feel too bad like I did the other day.

I just need to get out of my job NOW!

Thanks to everyone who has written back it genuinely is making me feel better and your advice IS helping