DailyStrength : Help : FAQ

Can I change my member name?
How do I change my password?
How do I change my email address?
Why can't I login?
How do I request a new support group?
How do I report abuse?
How do I cancel my account?
Do accounts cost anything?
Can I post personal information?
How do I get out of a support group?

Accounts:

How do I sign up for an account?
To register, click on either Register or Sign Up, and follow the simple instructions from there. All that is required is an email address.

How do I cancel my account?
We value you as a member and hope you'll stay with us. We would be happy to assist you if you are having difficulties with the site or with other members. To cancel your account, write us. Enter your email address, tell us you would like to cancel your account, and press Send.

Do accounts cost anything?
DailyStrength is free for members. There are no costs or fees of any kind.

Why was my account blocked?
Occasionally new members that are very active will be temporarily blocked by our spam software. We will be glad to "unblock" you if we've made a mistake. Please let us know.

Is DailyStrength anonymous?
DailyStrength is designed to be completely anonymous. The only information that is required is for you to choose a member name that will be publicly visible. Any other informatin you provide is completely vountary. Please use discretion and common sense when providing your location, name or any other information that you post in your profile, journal or discussions.

Why can't I login?
First, be sure that you're entering your email address, not your member name, and remember that passwords are CaSE-senSiTIVe. We do have sporadic issues with certain browsers -- please let us know if you can't log in.

What happened to the HOME page?
Starting today, when you sign in to DS, you'll immediately see what your friends are doing on the site. You'll also see what's happening in your support groups and across all of DailyStrength. Explore MY FRIENDS, MY SUPPORT GROUPS, and EVERYONE.
Be sure to also explore the new TOP RATED JOURNALS section, where you'll find both written and video journals that got the most ratings: such as the most Helpful, or Inspirational.

Chat:

Chat Basics
Chat is a simple and easy way to have real-time conversations with another member of DailyStrength. All chats are private - meaning, only you and the person you're talking to have access to the content. You can choose to accept chats from anyone, just your friends, or no one by going to MY ACCOUNT. When someone requests to chat with you, you will see a big orange box pop up as you use DailyStrength. Just click "ACCEPT" to enter the chat room.

We've upgraded chat!
The big news is that now you can chat with your voice, and with video. And you can format your words in Bold, Italics, or Underline, and add Smileys! Other additions include the grey "ABC" bar on the left side of the window that flashes when the member you're chatting with is typing. Also, don't miss the volume/mute icon on the bottom.
Our new chat is more robust than ever, but as always, if you're having any problems with your chat, please write, and let us know.

How do I use chat for AUDIO/VIDEO?
To use chat to talk, you will need a microphone, and a set of headphones, or at least one speaker. And of course, to send out live video of yourself, you'll need to attach a web camera.
The settings aren't too hard. Start by opening a chat window with another member. Click on "send a/v", and a little window will pop up that asks if you will "Allow userplane.com to access your camera and microphone?"
Click "Allow" if you would like to use your camera and/or microphone. Then click "Close". Now you will see a tab next to your picture that shows whether your mic and video are on or off.
To see whether the person you're chatting with has their mic or video on or off, roll your mouse over the "a/v" tab next to their picture.

How do I use BOLD, ITALICS,UNDERLINE?
Want to format your chat? Type your message, then highlight it by holding your mouse button and dragging over the text. Once the text is selected, click the "T" icon, and choose Bold, Italics, or Underline.

How do I add Smileys?
Express yourself with cool new emoticons. Click on the Smiley icon, choose one, and it will be added to your message. Note: it will appear as text in your message until you hit "Send".

How do I find someone to chat with?
You can find out if a member is available to chat by going to their page (click on their name anywhere on the site). If you see a big green button that says "CLICK TO CHAT" in the top right of the page, that means that they are online. A quick way to find folks that are online is to check the PEOPLE tab, or go to MY FRIENDS and sort by ONLINE NOW.

How do I start a chat?
Go to any member's profile page and click the "CLICK TO CHAT" button to send them a chat request. A chat window will pop up. BE PATIENT - it may take a few minutes for the other person to join you. Hopefully, you will see the other person enter the room and you can begin typing to each other. If the other person denies your chat request or does not respond within a few minutes, we will also alert you via automated message.

Can I chat with more than one person at a time?
Currently, you can only chat with one person at a time. If you are chatting with someone and you accept a chat request from someone else, your current chat will end and you will begin chatting with the new person.

Argh! I only want to chat with my friends! What can I do?
Go to My Account and select the "FRIENDS ONLY" chat option.

Can I choose to not receive chat requests?
Go to My Account and select the "NO ONE" chat option.

Are my chats private?
Your chats are a private conversation between you and the person you are chatting with. We do not display your chat transcripts on the site. Nevertheless, you should ALWAYS use caution when exchanging personal information.

Can I chat on any operating system or browser?
You can chat on any operating system and browser that supports Flash. All of the top browsers currently available support Flash. If your browser doesn't have Flash, and you would like to install it, go here for Windows, and here for Apple.

Discussions:

What is a discussion?
Discussions are open communication forums. Anyone can read discussions but only a support group member can start a discussion or add a comment to an existing one. Posting a discussion is a great way to ask questions and get feedback from your support group.

How do I start a discussion?
Go to the Discussions section in your support group and click Add a Topic. When you start a topic you will also have the option to "watch this topic" (which means, get an email when anyone replies to your topic). It's really cool.

What is "Watch This"?
Members can get email updates for a interesting discussion by clicking the "Watch This" link on the discussion topic page. You can stop receiving email updates at any time by clicking the Stop Watching this Topic link on the discussion topic page.

How do I stop Watching a discussion?
Click the Stop Watching this Topic link on the discussion topic page.

Email:

How do the email settings work?
To access your email settings, sign in, and go to My Account.

In the messaging section, choose:

• Individual Emails --receive individual emails of personal and friend activity.
• Daily Digest --receive a daily digest of personal and friend activity.
• Weekly Digest --receive a weekly digest of personal and friend activity.
• Website Only --receive messages, updates, and other information online only.

Receive Daily Support Group Updates --receive an overview of activity in your support groups.

How do I change my email address?
Sign in and go to My Account, enter your new email address, and click Update. 

How do I stop getting email from DailyStrength?
To stop receiving email, sign in and go to My Account. In the Messaging section, select Website Only, and de-select Receive Daily Support Group Updates.

You may also receive email from any discussions where you have selected Watch This.

I'm not getting my DailyStrength emails.
If you have not changed your email settings, check that your DailyStrength emails are not accidentally going into your Junk or Spam folders.

Can other members see my email address?
Members can not see the email addresses of other members. When a member receives an email from another member, they can only see the personally chosen member name.

Do you keep my email address private?
All member email addresses are kept personal and confidential. For more information, see our Terms of Service.

Emergencies:

What if I need emergency help?
If you need immediate help, please dial 911.
We also have a list of emergency phone numbers in our Help section under Crisis Resources.

What if another member needs emergency help?
Because all of our members are anonymous, the best help you can give is messages of support and resources. We have a list of support phone numbers in our Help section under Crisis Resources.

Friends:

How do I add a friend?
Sign in, go to the profile of the member you would like to add, and click Add as friend. The member will receive a request that they can either accept or ignore.

How do I remove a friend?
Sign in, go to My Friends. Roll your mouse cursor over the picture of the member and click on Remove Friend. Removing a friend will remove you from their list as well.

What happens when I add a friend?
Their name appears on your My Friends list, and you receive updates when they post journal entries. "Friending" does NOT reveal personal information. If another member has accepted your friend request or if you have accepted a friend request from another member then both of you will show up in each other's My Friends list.

What happens if I Ignore a friend request?
The member who has sent the friend request will see a Pending note for a limited period of time.

How do I send a message to all of my friends?
From your My Messages you may send a message to up to 25 friends at one time.

Goals:

How do I start a Goal?
Begin by choosing what type of goal you would like to accomplish.
For example, "Lose Weight".

Then set up your goal:

• My Goal is to "lose ten lbs".
• I plan to achieve this by "eating less, and bicycling 3 times a week".
• Choose a Start Date. Start today, or at a past date. Now if you like, choose an End Date.
• Next, you can choose a Tracker, For example, you can Enter today's Weight.
• Enter as many Trackers as you like, then click Save.
• Now choose to enter email addresses of people you'd like to support you in your goal.
• Click Send Email, or Skip This Step.

OK, You've done it!

Can my Goals be private?
Yes. When you are setting up a new goal, you can choose Make Goal available to "Public, Friends, or Private".
To change the settings for a Goal that is already set up, go to My Profile, and in your My Goals section, click on the title of the Goal you would like to change. Then click Edit Goal in the upper right corner, and change the setting for Make Goal available to.
On a related note, if you update a private Goal, and allow others to see your update, they will see the text you write, but will not see any of your Goal information.

How do I tell my friends about my Goal?
When you complete the set up for a new Goal, an automatic email is sent out to your DailyStrength friends, unless you have set your Goal to private.
when you Update a Goal, an automatic email is sent out to your DailyStrength friends, so they can give you support to help make your goal a success. That is, unless you have your Goal Update set to private.
To tell your friends, family and supporters that are not DailySrength members about your new Goal, enter their email addresses when you set up your Goal.

How do I view My Goals?
On your My Profile page, locate your My Goals section in the upper right corner. To see more information and options, click on the title of the Goal you would like to view.

How do I update a Goal?
On your My Profile page, locate your My Goals section in the upper right corner. Select Update next to the title of your Goal. Or, if you already have your Goal page open, click on Update Goal.

How do I edit my Goals??
On your My Profile page, locate your My Goals section in the upper right corner. Click on the title of the Goal you would like to edit. When your Goal page opens, select Edit Goal.

What are Goal Email Encouragements?
We want to support you in your Goal, so if you haven't Updated your Goal in a while, we'll send you a friendly email reminder for encouragement.
If you would prefer not to have Email Encouragements sent to you, open your My Profile page, locate your My Goals section on the upper right, and click on the title of your Goal. When your Goal page opens, select Edit Goal, and change the setting for Send me Email Encouragements.

How do I move my goal progress bar?
On your My Profile page, locate your My Goals section in the upper right corner. Select Update next to the title of your Goal. You can manually control your progress bar by clicking and dragging the progress bar slider.

How does the Goal Graph work?
The Goal Graph is a visual timeline of your Goal, showing the history of your Goal so far--where you started, and any updates you've made.

• The vertical numbers on the left show where you started with each tracker.
• You'll notice the dates along the top, from when you started to the current day.
• The vertical blue lines separate the dates.
• Each horizontal line represents a tracker, and shows the progress you have made on your Goal. For instance, if your goal is to lose weight, and you're tracking Current Weight, and Body Mass Index, you will see two horizontal lines, each with a different color. If your starting weight was 200 lbs, and you update your goal to show that you have dropped to 195 lbs, the Current Weight line will dip down to your new weight.

Why doesn't my Goal Graph work?
Goal Graphs work on both Windows and Apple machines, with all major browsers, including Firefox, Internet Explorer, and Safari.

How do I remove a Goal?
From Your Profile page click on the title of the Goal you would like to remove. When your Goal page opens, click on Edit Goal, then Remove this Goal.

Groups:

What is a Member Group?
A Member Group is a personal Support Group created by a member. Any member can start one. You can create a Member Group based on your own interests. For instance, about Parents of Autistic Children in California. You can also choose to join as many other public Member Groups as you like.

How do I start a Member Group?
To start a new Member Group, click on Groups, then select Create a Group. Choose a name and focus for your group, then get ready to explore!

How do I join a group?
You can view, explore, and join any public groups. Private groups are unlisted, and can't be viewed.

How do I create a discussion topic?
From the group homepage, select Create a Topic.

How do I add a reply to a discussion?
Click on the title of the discussion you wish to reply to, and select Add Reply.

Can I remove a discussion topic?
Discussion posts can only be removed by DS. If a discussion topic is abusive, or needs to be removed for another important reason, please write us here.

Can I remove a discussion reply?
Founders can remove a discussion reply by clicking Delete next to the reply.

How do I change the settings of a group?
From your Member Group home page, select Edit Group, on the right side.

How do I promote a member of my group?
As a founder or an admin member go to your group homepage, and click on Members on the upper right, or click on View All 3, above the images of your group members. Select Promote underneath the picture of the member.

What can Admin Members do?
Admin Members are recognized by the Admin badge on their member photo. Admin Members have all the abilities of a regular group member, and can also add News, issue invitations, remove group members, and delete content.

How do I remove / ban a member of my group?
Go to your group homepage, and click on either Members in the upper right, or click on View All 3, above the picture of your group members. Select Ban underneath the picture of the member. DS members do not receive any kind of automated message that they are banned from a Member Group.

How do I invite members to a group?
Select Invite a friend on the rights side of the screen. If you do not see Invite a Friend, you may not have invitation privileges, and may wish to ask the group admin member or founder.

How do I send a message to all group members?
From your group homepage, select Send Group Message, on the right.

How do I edit my membership in a group?
To edit your membership, Click Edit Membership, on the right side of the Member Group.

How do I view Group Hugs?
As a founder, select Edit Group, and under the tab Content Display Settings, choose Display, and adjust the number of hugs that will be shown.

How do I send a Group Hug?
Click Hugbook on the upper right. If you don't see Hugbook, make sure your group is set to view group hugs. If there are already Group Hugs showing on the groups homepage, you may also select Read Group Hugbook.

How do I delete a Group Hug?
For group founders only: if the hug you wish to remove is visible on your home page, click delete. If it is not visible, open your hugbook by clicking on either Hugbook, or Read Group Hugbook. Then find the hug you wish to remove, and click delete.

How do I add Group News?
As a group founder or admin member, click View All next in the News section.

Can I remove a News comment?
Founders and admin members can remove a news comment by opening the news item, and selecting Delete next to the comment.

How do I add a Comment to Group News?
Select View All, above the News section. Then choose Add Your Comment below the news. You may also select Comments, and then Add a Comment.

How do I transfer a Member Group foundership to another member?
As a founder, select Edit Group, and under the tab Main Group Settings, go to Group Founder. After you have entered a new founder member name, click the Save Settings button at the bottom of the page.
Once you have transferred your foundership to another member, you will become an admin, and will no longer be able to edit group settings as a founder.

How do I leave a Member Group?
Click Edit Membership on the right side of the group you wish to leave. Then click Leave This Group.

What happens when I leave a Member Group?
No matter what kind of Member Group you leave, you will still be a full member of DailyStrength. If you leave a private group, you will no longer have access to view or participate in the group, and must be invited if you wish to rejoin. If you leave a public group, you may choose to rejoin at anytime.

How do I add an image or logo to my group?
As a founder, select Edit Group, then click on the tab Logo, theme and Colors. Click on Browse, to the right of the Group Logo or Graphic box. Now browse through your files, and choose an image. Then select the Save Settings button.

How do I change the color of my Member Group?
As a founder, select Edit Group, then click on the tab Logo, theme and Colors.

How do I change the name of my group?
As a founder, select Edit Group, and under the tab Main Group Settings, go to Group Name. After you have entered a new name, click the Save Settings button at the bottom of the page.

How do I change the description of my group?
As a founder, select Edit Group, and under the tab Main Group Settings, go to Group Description. After you have entered a new or edited description, click the Save Settings button at the bottom of the page.

Are there private Member Groups?
We're starting out with public Member Groups, however we expect to add private at a future date. Private groups will only be visible to the founder and invited members.

How do I add my own links in my group?
Group founders can add links by selecting Edit Group. In the Main Group Settings tab, see the External Links section. When you have added or changed your links, click on the Save Settings button.

Are there any limits to what types of links I can add?
We ask members to refrain from adding links to websites that they are personally, commercially involved with in any way. This includes links to sites that ask for donations.

Can I start a Member Group to gather donations for my cause?
We ask that members refrain from asking or in any way directing members to sites or opportunities to donate money. To learn more, please visit our Rules of the Road.

What is my group's Primary Community?
Every Group has a Primary Community associated with it, so that your group is listed in the appropriate Support Group directory. Also, we are able to keep DailyStrength free for all members by hosting advertisements. By choosing a Primary Community, you are helping to choose what kind of targeted advertisements may appear on your group pages.

Do I have to be a member of a community to choose it as my primary community?
No. Choose the community that most closely relates to your Member Group.

How do I change the display of discussions and hugs in my group?
As a founder, select Edit Group, and under the tab Content Display Settings, adjust the number of discussions and hugs, and whether to display them..

How do I delete a group?
Are you sure you want to delete your group? If you're having problems with your group, or with a member, please let us know, and we'll be happy to assist you.
To delete a group, select Edit Group, and under the tab Main Group Settings, go to Group Description. After you have entered a new or edited description, click the Save Settings button at the bottom of the page.

Ignore:

What is the ignore option?
The ignore feature allows you to stop seeing the discussion posts and discussion comments of any member you choose to ignore.

How do I ignore a member?
To ignore a DailyStrength member, go to their Profile page, and click "Ignore Member" under their main photo.

How do I stop ignoring a member?
To stop ignoring a DailyStrength member, go to their Profile page, and click "Stop Ignoring" under their main photo.

What happens when I ignore another member?
After you have selected to ignore a member, you will no longer be able to see any discussion posts or discussion comments they write. The only way you will be able to view their discussion posts is if you click on a link from within the Recent Activity section of their Profile page.
Members that you ignore can still give you hugs, send you messages, and comment on your photos and journal entries. However, we're already working on an expanded version of the Ignore feature to add to the site very soon!

Can I ignore my friends?
No. Currently you can only ignore members that are not your friends.

Journals:

How do I write a journal entry?
Click on Write next to My Journal. Or go to your My Journal page, and click Write a New Entry.

Can other people read my journal or see my video journals?
We've added three levels of privacy. You can choose to let everyone view your entries, or just your friends, or just yourself. When you write a new journal entry, or upload a journal video, choose an option under "Who can view this journal entry?"

Can I change the privacy settings on old journal entries?
Yes. To change the setting on a journal entry, go to My Journals, select an entry, and click on Edit. At bottom of entry, choose an option under "Who can view this journal entry?"

Adding colors, fonts, etc to journal entries
We've added lots of cool things you can do to make your journal entries more personal. To change the COLOR of your journal text, simply highlight the relevant text and click the color icon. To change the FONT of your text, highlight the relevant text and use the CHOOSE FONT drop-down menu. You can also make the text LEFT, CENTER or RIGHT JUSTIFIED. To HYPERLINK words or a photo in your journal entry to another web page, highlight the relevant text or photo, click the "chain icon" and type in the URL, including the "http://" part. (To remove that link, highlight the link and click the "breaking chain" icon.

Can I add photos to my journal?
Add photos by clicking the picture icon on the journal editor bar. Then click the Browse button and select a photo from your gallery, or click the Add New link at the top to upload a new photo to your gallery which you can then select to add to your journal.

Can I add my own HTML, javascript or photos from another site?
Um....no. Sorry. You cannot insert HTML or javascript into a journal entry. Photos must be uploaded to DailyStrength - no externally hosted photos can be posted.

How do I delete or edit my journal?
Go to My Journals and view the journal entry you would like to change, and click on edit to the right of the journal entry date. To edit, make changes and click Save. To delete, click on Delete this entry.

Can I delete comments on my journal page?
Yes. To remove a comment on your journal, go to your journal entry page, find the comment, and click on Delete in the right corner. If you feel there is an abusive comment, please write us.

How do I make a video journal entry?
Sign in, go to My Profile. Click My Journal, then Write a New Entry. Now choose "Post a Video Journal". An Adobe Flash Player Settings window will ask you to Allow or Deny. To record a video journal, select Allow.
To begin recording, press the REC button.
To stop recording, press the S (stop) button.
To save, click the flashing Save Recording button.
Now you will see the message "Pending approval ? This recording will replace any current recording." To Save the recording you just made, choose Replace.
A pop-up DailyStrength window will now appear that says "Video upload complete!" Press OK.
Once your video is loaded, you can choose who can view it, and then save your journal entry.

My Profile:

How do I add or change my main image (avatar)?
From My Profile, click on Update Photo. Or from your Home page, click Edit next to My Profile, and then Update Photo, underneath your main photo.
After you click Update Photo, you have two choices:
To upload an avatar from the DailyStrength gallery, click on the avatar you like, then click the Done button.
To use your own avatar, click the Browse button, and select an image from your computer. Then click the "Upload Avatar Image" button. You will now see your personal avatar with a dotted line box over it. This is your selection box, so that you can choose which part of the image you would like as your avatar. Move your mouse cursor anywhere inside the box, then hold down your mouse key and drag the image to make your selection. You can also change the size of the box by moving your cursor to the corner until your cursor arrow becomes diagonal. Now click and hold your mouse button, then move your cursor diagonally to resize the box. You will see a small version of how your avatar will look below. Once you have made your choice, click the Done button.

How do I change my age, gender, birth date, or location?
You can edit this information by clicking Edit next to the My Profile link on the left side of any page on the site. Or from your home page, click on Update Profile.

How do I change my About Me?
You can edit this information by clicking Edit next to the My Profile link on the left side of any page on the site. Or from your home page, click on Update Profile.

How can I see My Profile in the same way other members do?
Lots of folks told us they want to see their profile as others see it. Now you can. Click on MY PROFILE and you'll see your Profile as the world sees it. (You can edit by clicking EDIT PROFILE on the top right).

Names:

Can I change my member name?
Member names are attached to accounts, and may only be changed by DailyStrength personnel. If you have a concern about your member name, please write us.

Are there any restrictions when choosing a name?
We ask members to refrain from choosing names that include curse words, or any other offensive terms.

Passwords:

What if I forget my password?
Click the Forgot your password? link on the Sign In box and enter your member name and the email address you entered when you signed up. We will send you an email with a new password which you can use to sign in. Once you've signed in with your new password you can change your password.

How do I change my password?
Sign in with your current password, go to My Account, enter a new password and then enter it again in the Verify Password field.

Is my password private?
Your password is for your use only. We recommend that you keep your password confidential.

Photos:

How do I add or change my main image (avatar)?
Select Edit, next to My Profile. Then click Update Photo.
After you click Update Photo, you have two choices:
To upload an avatar from the DailyStrength gallery, click on the avatar you like, then click the Done button.
To use your own avatar, click the Browse button, and select an image from your computer. Then click the "Upload Avatar Image" button. You will now see your personal avatar with a dotted line box over it. This is your selection box, so that you can choose which part of the image you would like as your avatar. Move your mouse cursor anywhere inside the box, then hold down your mouse key and drag the image to make your selection. You can also change the size of the box by moving your cursor to the corner until your cursor arrow becomes diagonal. Now click and hold your mouse button, then move your cursor diagonally to resize the box. You will see a small version of how your avatar will look below. Once you have made your choice, click the Done button.

How do I add photos or other images to my Photos & Videos?
Go to My Profile, scroll down to Photos & Videos and click Add Photo. Or from your Home page, click Add Photos.

How do I delete a photo?
Go to your Photos & Videos page, and select Remove underneath the photo.

How many photos can I add?
You can add up to 100 of your favorite photos (maximum file size is 1.5MB) to your My Photos section and share them with other members. Sharing photos with other members is a great way for them to get to know you better. Large photos will be resized to a maximum of 600 pixels.

What kind of image formats can I use?
You can add GIF and JPEG formats to your DailyStrength Photos & Videos section.

Where do I report an offensive photo?
Write us, and include a brief description and the member's name.

Why do I see two avatars sometimes in the Recent Activity section?
When you see two avatars with an arrow between them, it indicates that the member who has the avatar on the left communicated (for instance gave a hug) with the member who has the avatar on the right.

Privacy:

Is DailyStrength anonymous?
Members can be completely anonymous, starting with the choice of their own member name. Please see our Privacy Policy for complete information

Can other members see my email address?
Members can not see the email addresses of other members. When a member receives an email from another member, they can only see the personally chosen member name.

Do you keep my email address private?
All member email addresses are kept personal and confidential. For more information, see our Terms of Service.

Is my password private?
Your password is for your use only. We recommend that you keep your password confidential.

Can I post personal information?
We ask members not to post email addresses, telephone numbers, or any other personal identification on DailyStrength.

Can other people read my journal or see my video journals?
We've added three levels of privacy. You can choose to let everyone view, or just your friends, or just yourself. When you write a new journal entry, or upload a journal video, choose an option under "Who can view this journal entry?"

Can I change the privacy settings on old journal entries?
Yes. To change the setting on a journal entry, go to My Journals, select an entry, and click on Edit. At bottom of entry, choose an option under "Who can view this journal entry?"

Can everyone see my RECENT ACTIVITY?
You choose. By going to MY ACCOUNT, you can choose to show your RECENT ACTIVITY to:

• Everyone
• Just My Friends
• Just Me.

Ratings:

What are Ratings?
Ratings are a new way for you to show how you feel about a journal entry, discussion post, photo, or video. Do you find another member's journal entry creative or helpful? If so, let them know how you feel, and inspire them to keep posting.
Coming soon, ratings will be used to highlight great content--like journal entries and discussion posts, to make them more visible and useful for the DailyStrength Support Group.
As a reminder, rating options won't show up on journal entries, photos or videos that are set as private or to be shared only with friends.

How do I rate something?
Go to the discussion post or journal entry that you would like to rate, look for "Rate this post", and click on one of the ratings.
If you're having any difficulties with rating, please let us know.

Recent Activity:

What is RECENT ACTIVITY?
Your Recent Activity lists the activity of your friends and members of the support groups you have joined. It's a great way to keep up on what's happening on DailyStrength. Please be aware that only public activity is shown here - things like new members that have joined your Support Group, Hugs and other gifts, Journal entries, and mood changes. Private things like Personal Messages and new Friends do NOT appear in Recent Activity.

When you sign in, RECENT ACTIVITY on your HOME page shows new ways to see what's happening on DailyStrength:

• MY FRIENDS shows an up-to-date list of what your friends have been doing.
• MY SUPPORT GROUPS shows all the activity that's been happening in your support groups.
• EVERYONE, shows what all members have been posting across DailyStrength.

There's also RECENT ACTIVITY on MY PROFILE, which shows all of your own activity on DailyStrength.

Can everyone see my RECENT ACTIVITY?
You choose. By going to MY ACCOUNT, you can choose to show your RECENT ACTIVITY to:

• Everyone
• Just My Friends
• Just Me.

What is the My Friends box on the home page?
Whenever your DailyStrength friends do things like change their status message, or writing a public journal, or respond to a discussion post, it will show up here. And if your friends are set to accept chat, a chat button will show up.

What is the "Me" tab on my Home page?
The Me tab shows all of the activity by other members that was directed to you, such as comments on your journal posts and hugs. It will also show if you make a comment on your own journal entry.

Registration:

How do I register for DailyStrength?
To create a DailyStrength account, click Join a Support group on the homepage or the Join this Support Group link on a support group page and enter as much of the Registration Information page as you are comfortable sharing. The only required information is your email address (which is not displayed to other members), a password and a member name. We advise against using your real name or email address as your member name.

Why can't I register?
Some members experience problems with their browsers or their internet connections. If you can't register, please Write us.

How do I cancel my account?
We value you as a member and hope you'll stay with us. We would be happy to assist you if you are having difficulties with the site or with other members,.
To cancel your account, please write us. Enter your email address, tell us you would like to cancel your account, and press Send.

What is an email confirmation?
When you finish registering for a new account, an email is automatically generated by DailyStrength and sent to you. Open the email, and click on the link to confirm your membership.
The link opens a DailyStrength confirmation page, where you can log in and begin exploring your new account.

Where is my email confirmation?
If you have completed your member registration and haven't received your email, first look in your bulk or spam folders. If you still can't locate it or log in, please write us.

Why can't I sign in to my new account?
If you have completed registration, received the DailyStrength email confirmation, clicked on the link and opened the confirmation page, and are still not able to sign in, you may be experiencing a problem with your browser.
Browsers are the software on your computer that you use to access the web, and interact with other members at DailyStrength. Some members have reported problems with the AOL, MSN and Yahoo Browsers. Try using the site with Firefox or Internet Explorer, and make sure your browser is set to accept cookies.
If you're using Internet Explorer, and it's still not working, you may want to delete your cookies and try again.
Here's a link to Firefox.
If you continue having problems, please let us know.

Sharing:

What is Sharing?
Sharing is a great way to save a link as an online bookmark or favorite and share it with others at one or more free online services, like Yahoo, Google, or Facebook.
For instance, if you find a video inspirational, and think it might inspire other people as well--especially those outside of DailyStrength, you can save it for yourself and share it with others, by clicking on one of the sharing options.

How do I share something?
Go to the discussion post, journal entry, photo or video that you would like to share. Click on "Share this", and a menu of different sharing options will open underneath. Then just click on your favorite sharing site.
For Firefox users: to share a post in Furl, you may have to allow pop-ups.
If you're having any problems sharing, please let us know.

Stories:

What is the Stories page?
The Stories page is a new way of finding just what you want on DailyStrength. The stories page is organized into new sections--including different themes! For instance, now you can easily see all the public video journals, or all the public journal entries with an Educational theme. Explore, and as always, we'd love to hear what you think.

How do I get my journal entries on the Stories page?
To add your public journal entry to the stories page, add a theme.

What are Themes?
Themes--such as Poem/Artistic, or Call for Help--are a way to categorize your journal entries so that other members can find them, and so that you can add them to the Stories page.

How do I choose a Theme?
Choosing a theme is easy. When you are writing a journal entry, or posting a video journal, select a theme from the drop down "Choose Theme" menu.

How do I change a Theme?
To change a theme, go to your journal entry, click Edit, and select a new theme with the drop down Choose Theme menu.

Do I have to choose a Theme?
No. Choosing a Theme is always optional.

What happens to my journal entry if I don't choose a Theme?
If you don't choose a Theme, you journal entry will just appear as it has in the past. It will not be categorized to help other members find it, and will not show up in a Theme on the Stories page.

What about journal entries that are just for friends, or are private?
If your journal entry is not public, then your journal will not show up on the Stories page. Depending on your setting, only your friends, or only you alone will be able to read it.

Status:

What is my status?
Your status is a brief, written message that you can write and change at any time. It's a personal tagline that shows up next to your avatar, and that you can share with other members that can be used to describe how you're doing, or what you're doing.

How do I change my status?
Make sure you're signed in, then look in the upper left corner of your page. Click on Edit Status, or anywhere in the small text box. Once the box turns white, you can type your message. When your message is complete, click Update. To make more changes, click anywhere in the box, and repeat the process.

Where does my status show up?
Your status shows on your profile page next to your avatar, and on the message window that shows up when friends roll their mouse over your avatar in their friends list. And when you change your status, it will also show in Recent Activity.

Why doesn't punctuation show when I write my status message?
To help keep spam on Dailystrength to a minimum, only basic punctuation will work in your status message.

Support Groups:

How do I join a support group?
Go to the top page of the support group you'd like to join, and click the link at the top right that says "Join this Support Group". 

How many support groups can I join?
As many as you like. Go nuts!

How do I request a new support group?
Write us, and tell us what new support group you would like to see. We regularly add new support groups.

How do I get out of a support group?
To remove yourself from a support group, sign in and go to My Profile. Click on the name of the support group in the column on the right. Then click "Edit Membership" and then "Remove me from this support group".

What if I can't find the support group I'm looking for?
If you can't find the support group with our search feature, make sure the spelling is correct, and try alternate names that may be more common. You can also search alphabetically through all of our support group.

If we don't have the support group you are looking for, please consider sending us a new support group request. We love adding new support groups!

Do I have to join a support group to post a topic?
Yes, because we want other folks in the support group to know everyone that's participating. However, all support groups are free, and you may join as many as you like.

What's the My Support Groups section?
We now list all of your support groups in an easy-to-get-to spot on the left side of every page.

Videos:

How do I make a video journal entry?
Sign in, go to My Profile. Click My Journal, then Write a New Entry. Now choose "Post a Video Journal". An Adobe Flash Player Settings window will ask you to Allow or Deny. To record a video journal, select Allow.
To begin recording, press the REC button.
To stop recording, press the S (stop) button.
To save, click the flashing Save Recording button.
Now you will see the message "Pending approval ? This recording will replace any current recording." To Save the recording you just made, choose Replace.
A pop-up DailyStrength window will now appear that says "Video upload complete!" Press OK.
Once your video is loaded, you can choose who can view it, and then save your journal entry.

How do I add videos to my Photos & Videos area?
Temporarily, videos can NOT be added to the Photos & Videos section. We expect to have this option up again very soon.

How do I delete a video?
Go to your Photos & Videos page, and select Remove underneath the video.

What video formats can I use?
The Userplane Mediaplayer supports a wide variety of file formats: avi, .qt, .dv, .mov, .mpeg, .mp4, .3gp, .asf, .wmv, .flv, .mpg

What Operating systems work with the Userplane Mediaplayer?
Windows XP, Windows 2000, and Mac OS X 10.3.9+. The video should work on every browser that supports Adobe Flash.

Do you have tips for making a great video?
1. Make sure there's light on your face.
2. Avoid having bright windows or lights behind you.
3. Look right at the camera.
4. Speak loudly and clearly.
5. Keep each video under 5 minutes, or it won't work properly.

Where do I report an offensive video?
Write us, and include a brief description and the member's name.

Other:

Why can't I login?
First, be sure that you're entering your email address, not your member name. We do have sporadic issues with certain browsers - please let us know.

Is DailyStrength anonymous?
Members can be completely anonymous, starting with the choice of their own member name.

Does an account cost anything?
DailyStrength is free for members. There are no costs or fees of any kind.

Can I post personal information?
We ask members not to post email addresses, telephone numbers, or any other personal identification on DailyStrength.

Is DailyStrength a religious site?
DailyStrength is not affiliated with any religious group or organization. We respect the individual religious choices and beliefs of all our members.

Can I adjust the time zone on my posts?
Currently all posts reflect Eastern Standard Time, and can not be changed.

Do you have age restrictions?
Members must be at least 13 years old.

Where can I get local help?
Currently, we do not have lists of local support. You may wish to ask other members in your area, or contact local hospitals and ask about resources.

Do you ever delete posts?
If receive a complaint from a member about a post, and it is determined to be abuse, spam, or doesn't meet our Terms of Service, we may remove it.

How do I report abuse?
To report abuse, spam, or another difficulty with a member, click on the abuse link.

How do I change my I'm Feeling face?
Roll your mouse cursor over the faces, and click on your choice.

What is a Treatment?
The Treatments section is a list of all the things members have said they are using or have used to help them to live with their condition or challenge. Treatments aren't just drugs but can include just about anything. Some examples include: counseling, psychotherapy, exercise, relaxation techniques, natural medicines, etc.

Can I add a recommendation?
Any support group member can add interesting relevant recommendations of things like Doctors, Therapists, Web sites, etc to the support group's Recommendations section. Recommendations can be an invaluable hub of information for a support group, contributed to by it's members.

What is a Community Leader?
A Community Leader is a member of DailyStrength who has exhibited continually sound judgment and a high level of positive support for other members, and has chosen to assist us in identifying problems and providing solutions that may arise within their primary Support Groups.
Because they are active within their Support Group, Community Leaders may be able to answer questions for members and help curtail obvious cases of abuse and spam. As DailyStrength grows, so will our population of Community Leaders. Please consider them as both a resource and a friend that wants to help.

Still didn't find what you were looking for? Write us a message.